Toccoa, GA – Osborne Wood Products, a manufacturer of decorative components in Toccoa, GA, has been recognized in the 2015 WOOD 100: Strategies for Success report in the category of Customer Service. The company’s investment in infrastructure and technology helped improve the visibility of its KPIs and ship dates, providing a value-added service to customers.
Cutting edge technology is a part of the Osborne culture, as employees and management work together to develop and implement efficient practices in the work place. Throughout 2015 Osborne Wood Products has implemented a variety of value added technology to the production and shipping warehouses.
Dynamically updated monitors record and display daily order and shipping KPIs that are viewed at any given moment by management and employees. With increased information comes added effectiveness as daily tasks and projects can be scheduled to maximize efficiency. This allows orders to be taken, completed, and shipped to customers more effectively than ever before!
Leon Osborne credits the entire Osborne team with this national recognition. Osborne states, “From real people answering the phone on the first ring, products being made within hours of receiving an order, payments being processed in innovative ways, shipments handled early in the day, presenting our products in many different venues to following sales with a personal phone call learning how we can better serve our customers in the future. It is the full team at Osborne that has earned the recognition that comes with being part of the Wood 100 list of innovative companies.”
With customer service at the forefront, Osborne Wood Products is making strides to continually raise the bar in quality and service. Through enhanced metrics, pro-activity, and a highly qualified team, Osborne continues to pave the way for customer service standards leading into 2016.